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Accessibility Policy

– FTOA Marketplace

At FTOA Marketplace, we firmly believe that online commerce should be accessible to everyone, regardless of physical, sensory, cognitive, or technological abilities.

1. General Commitment

FTOA Marketplace is committed to:
– Offering an inclusive and easy-to-navigate platform for all users
– Ensuring that people with disabilities can access the services provided
– Continuously improving the interface to meet web accessibility standards (WCAG)

2. Features Implemented

– Keyboard navigation: All essential areas can be accessed without a mouse
– Alt text for key images and products
– Optimized contrast between text and backgrounds
– Screen reader compatibility (e.g., NVDA, JAWS)
– Responsive mobile version for accessibility on all devices

3. User Support

We provide:
– Personalized assistance via WhatsApp or email for users facing difficulties
– Simplified content to make buying and selling steps easier to understand

4. Continuous Improvement

FTOA welcomes feedback. If you encounter an accessibility issue:
– Email us at: support@ftoamarketplace.com
– WhatsApp: ‪+(509) 3504-4248‬
We commit to responding within 48 hours.

5. Limitations

Some advanced features (such as third-party partner modules) may not yet be fully optimized. We are actively working with these partners to resolve these limitations.